McDonald's in trouble after discovery of mouse poo in burger and decomposing rodent in restaurant

Even though McDonald's is one of the biggest fast-food chains in the world, customers could have very different experiences from one McDonald's location to another due to its franchisee system of management. With thousands of McDonald's branches in the world, every now and then, there are some McDonald's locations that are terrible enough that authorities have had to take strict actions against them, including levying steep fines.

As reported by My London, a customer at one such McDonald's was left disgusted and horrified after finding mouse poo inside her burger. Quite shockingly, this is not the first instance of a McDonald's serving up mouse poo in customer's meal.

A follow-up inspection at the restaurant revealed more nasty surprises including a decomposing rat inside the restaurant kitchen.

Find all the details below.

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McDonald's customer's nightmarish food order

Lisa Honeycomb visited a McDonald's restaurant in in Leytonstone on October 7 2021, and ordered a cheeseburger through the fast-food chain's drive-thru. She was almost half-way through eating her burger when she made a horrible discovery: there was literal mouse poo inside her burger!

She made a complaint with Waltham Forest Council, who followed up with the complaint by scheduling an inspection at the restaurant in question.

Thanks to the proactive steps taken by the customer, the inspection laid bar some shocking revelations including a mummified mouse on a fryer. The food safety violations were so severe that the restaurant was ordered to close down the place for 24 hours on October 15 2021 due to the risks associated with dining there.

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McDonald's fined £497k for serious food-safety violations

Due to the findings of the inspection, Thames Magistrate's Court has levied a fine of £475,000 on the McDonald's restaurant in question due to the gamut of food-safety violations.

District Judge Susan Holdham is quoted as saying,

McDonald's is a very reputable company. When customers go to McDonald's, they expect and have the right to expect the highest standards in food hygiene.

This is not some backstreet burger or kebab bar – children go to McDonald’s as a treat. The premises was dirty, this was built-up grease and dirt caused by non-existent or ineffective cleaning over long periods of time.

A McDonald's spokesperson has stated that the company apologises for the incident and added,

We are committed to the highest standards of health, safety, quality and hygiene. In this instance, we fell short of the standards we set ourselves across all our restaurants.

While we have extensive food safety systems in place, unfortunately these were not adequately implemented at this restaurant on this occasion.

Following the incident, a full review of policy and procedures was undertaken at both a local and national level to ensure an issue of this nature does not occur again

Sources used:

My London: 'East London McDonald's hit with huge £497k fine after decomposing mouse found on mop and customer served cheeseburger with mouse droppings'